Home-maid Privacy Policy

Last updated 25/05/2018

Home-maid is committed to:

  • Protecting your personal data,
  • Being open and transparent about our collection and use of your personal data, and
  • Respecting your privacy

Personal data is any information that identifies an individual or can be used to help to identify an individual; for example, a name, email address or internet address.

We have procedures in-place to ensure we keep your personal data secure.

This policy explains the following with respect to your personal data:

  • What information we collect from you and how we collect it,
  • Why we collect it,
  • How we use it,
  • Who we share it with,
  • Where we store it,
  • How long we keep it for, and
  • Your rights

References to the "GDPR" are to the General Data Protection Regulation (GDPR) (EU) 2016/679.

Our privacy officer is Christine Shelley, who can be contacted directly via enquiry@home-maid.info.


We only ever collect the personal data that we need from you and keep the personal data we hold on an ongoing basis to a minimum.

We collect and process your personal data when you use our site and services. This may be personal data you provide to us or that we collect about you.

Information you give us

The personal data you give us may include your:

  • name,
  • address,
  • email address,
  • phone number(s),
  • emergency contact details,
  • number of cleaning hours required, and
  • brief description of the cleaning service required

We would ask you to ensure that the personal data you provide to us is kept up-to-date and therefore please contact us if you need to amend any of your personal data.

Information we collect about you

Each time you visit our website we automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform,
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us, and
  • information from clear gifs (also known as web beacons) which we may employ on our site and in HTML-based emails sent to our users to track the online usage patterns of our users anonymously and to track which emails are opened by recipients.


We collect your personal data either to:

  • provide you with a service in response to your request,
  • improve our services to you.

The legal basis that we rely on to enable us to collect and use your personal data for the purposes stated is either:

  • the performance of a contract between us (contract),
  • compliance with a legal obligation (legal obligation),
  • our legitimate organisational interests where there is no overriding prejudice to you (legitimate interests), or
  • you have given your consent (consent).


We use information that we hold about you in the following ways:

  • to provide you with information about our services that you request from us (contract),
  • to provide you with services that you have requested and to invoice you (contract),
  • to notify you about changes to our service (legitimate interests on the basis that this would be useful information for you to receive as a current or former customer),
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes (legitimate interests in that we need to carry out regular maintenance and testing on our site),
  • as part of our efforts to keep our site safe and secure (legitimate interests for us to maximise safety and security for both parties), and
  • to provide you with news and updates in response to your request (consent).

(For details of how to withdraw your consent at any time please see the section "Your Rights" below.)


By providing us with your personal data, you agree to us sharing this with a self-employed cleaner in order to provide you with the service you required.

We never share your personal data with other third parties for the purposes of marketing or advertising.

We may disclose your personal information to third parties in the event that:

  • we sell or buy any business or assets, in which case we will be obliged to disclose your personal data to the prospective seller or buyer of such business or assets,
  • if Home-maid or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets, or
  • we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, our safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


The data that we collect from you is stored wholly within the European Economic Area ("EEA").

For electronic storage, this is maintained on secure servers hosted within the UK.

Offline records are stored in secured locked storage at our head office.

Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Your cleaner may also store basic details on their electronic device (phone, tablet, laptop), however Home-maid are not responsible for their security. Each cleaner will have read and signed our policy regarding use and storage of your data.


We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.


You have the following rights in connection with your personal data:

  • where we are processing your personal data on the basis of consent then you have the right to withdraw your consent at any time by contacting us by email via enquiry@home-maid.info, and
  • the right to obtain a copy of your personal data which we hold about you.

In certain circumstances you have the right to:

  • have your personal data erased,
  • restrict processing of your personal data,
  • object to the processing of your personal data, or
  • have your personal data transferred to a third party.

If you wish to exercise your rights, please contact our Privacy Officer by email via enquiry@home-maid.info with "PRIVACY" in the subject of the email.

If you have an issue or complaint arising under this policy then, in the first instance, please contact our Privacy Officer by email via enquiry@home-maid.info with "PRIVACY" in the subject of the email.

If you are not satisfied with our handling of your issue or complaint then you have the right, under Article 77 of the GDPR, to lodge a complaint with the Information Commissioner's Office (https://ico.org.uk/concerns/).


Notification of any changes we may make to our privacy policy in the future will be posted on this page and on our website.


This privacy policy, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Christine Shelley, our Privacy Officer, by email via enquiry@home-maid.info with "PRIVACY" in the subject of the email, or by post to Home-maid, 62 Dragonfly Lane, Cringleford, Norwich, Norfolk, NR4 7JR.